Cloud’s Runner-Up Supplier of the Year 2025 for Client Satisfaction Excellence

Cloudfm Group – Risk Less, Expect More

Overview

Cloudfm is a leading facilities management provider serving a diverse range of industries, including travel, retail, and hospitality. With a national footprint and clients such as Wolseley, The White Company, and TUI, Cloudfm is renowned for its commitment to innovative, client-centred technological solutions.

Addressing Complex Needs

Cloudfm faced the challenge of ensuring consistent fire and water compliance across a broad and diverse client portfolio. The complexity of managing unique operational risks required a trusted partner capable of delivering tailored expertise and proactive solutions to meet the highest safety standards through a structured risk assessment approach.

Zeta’s Role

Since 2016, Zeta has partnered with Cloudfm to enhance fire safety and water hygiene compliance. By leveraging a deep understanding of industry standards and best practices, Zeta has supported Cloudfm in delivering measurable improvements in risk management across a number of services and sectors. Zeta assists those with legal responsibility under CDM 2015, HSG 186, and wider compliance requirements, supporting effective and defensible risk assessment processes.

Client Feedback on Zeta’s Water and Fire Risk Assessments

We are pleased to provide this testimonial for Zeta, our premier provider of water and fire risk assessments. Over the past nine years, Zeta has been an integral partner, servicing 10 of our 13 diverse clients, which include sectors such as retail, hospitality, rail, manufacturing, and various services. Zeta’s team consistently demonstrates a profound commitment to excellence and a deep understanding of industry-specific risk factors, which has been instrumental in ensuring the safety and compliance of our operations.

Their ability to adapt and provide tailored solutions across such a varied client base has only reinforced their reputation as leaders in their field. Collaboration and unity of process have been hallmarks of our partnership. Zeta works diligently alongside our teams and directly with our clients to integrate seamlessly, ensuring that all risk assessment initiatives are executed flawlessly and with minimal disruption to daily operations.

We unreservedly recommend Zeta for any company seeking comprehensive, knowledgeable, and reliable risk assessment services. Zeta’s expertise has played a pivotal role in maintaining our high safety and compliance standards.

Kelly Stanley – Operations Specialist

Measurable Impact

Tangible Risk Mitigation

Through proactive measures, Cloudfm has seen significant reductions in non-compliance incidents and fire and water safety risks.

Streamlined Compliance Processes

Zeta’s tailored reporting and expert recommendations have enabled Cloudfm to reduce operational complexities, ensuring consistent compliance across their clients’ estates.

Stronger Client Relationships

Zeta’s collaborative approach has enhanced Cloudfm’s reputation as a trusted facilities manager. By working together to solve clients’ challenges, we have prevented reputational damage and loss of trading hours while ensuring client safety.

Conclusion

The partnership between Zeta and Cloudfm showcases how expert collaboration and structured risk assessment drive success in complex operational environments. With a focus on proactive risk management, measurable outcomes, and a commitment to excellence, Zeta empowers Cloudfm to lead the way in safe and compliant facilities management.